Rockwood & Perry
Policies

Policies

LEGAL AGE You must be at least 21 years of age to purchase wine on this website. By placing your order you represent to Rockwood & Perry that you are at least 21. All wine shipments must be received and signed for by an adult of legal drinking age, including items shipped out of the United States.

ORDER ACKNOWLEDGEMENT AND PROCESSING We will acknowledge your order by e-mail the same day we receive it and will do our best to ship it the same day as well. If your order is particularly time sensitive, please note that in the Special Instructions box in the shopping cart.

DAMAGED GOODS In the rare event that you might receive a shipment with broken merchandise, please notify us within two days. We will have the entire shipment picked up and returned to us. As soon as we receive it, we will re-ship your order.

OUR GUARANTEE We guarantee that the wines we sell are of the highest quality and have been selected, transported and cellared without expense spared and with the most professional care and skill possible in the wine business. We will take every reasonable step within our power to ensure that all your transactions with Rockwood & Perry are met with 100% satisfaction. If, for any reason, you feel your expectations have not been met, contact us and we will do everything we can to make you satisfied.

OUR CELLAR Our on-premise cellar is maintained at 55 degrees temperature and 85% humidity, considered the ideal environment for the maturation of wine.

PRIVACY POLICY Rockwood & Perry guarantees our clients that the information gathered during your visit to this Web site is not shared with any organization for any purpose. We do not sell or give away to third parties any of the information you provide during your visit. By registering with us you will automatically be added to our mailing list but you have the choice to “opt-out.” If at any time you wish to be removed from our mailings, just exercise the unsubscribe feature in the mailing.

SECURITY We are as concerned as you are about the security of your credit card information. Be assured that your financial information is sent to us by encrypted data that cannot be received or deciphered by another party. We have specifically chosen a processor with a proven record of safe transactions.

If you are still not comfortable releasing your credit card information via our Web site you may call 800-281-0260 and do so by telephone. Please note that payment must be submitted for orders to be considered complete.